The Natural Energy Company (Scotland) Ltd t/a The Natural Energy Company

• Matthew Casey

  May 2026

  2

  Unfortunately our experience doesn't match the positive reviews of others. We contracted the company to carry out a solar installation on our property. Planned for an 8 panel installation and upper quality solar battery and quoted just under £6900. We paid a deposit in late February and planned installation date in June. We received a call on April 3rd informing us that events in the middle east mean the installation will cost an extra £1500 - essentially an increase in price of over 20% a month after a signed contract with more than a month to go before the installation. To be absolutely fair the total cost would still have been competitive but given they had shown a willingness to increase prices after a signed contract I had nothing but their word and a handshake that they wouldn't increase this further, and given more than a month before our installation I chose not to take that chance. Again in fairness they processed the refund swiftly and the staff I spoke to were all professional to a fault. I genuinely sympathise that times are hard in the building and energy trade but I would have hoped that a signed contract would be honoured - particularly after a deposit is paid and (I would have hoped) the necessary components purchased.

• Allan Valentine

  Apr 2025

  5

  The installation of our 2nd Tesla Powerwall went very well recently. The same team of engineers who did the initial fit-out were back to allow us to double our battery capacity in order to maximise our South facing Solar Panel output. This has been a success with a high proportion of days since then has seen our batteries full and managing to export to the grid while hitting 99/100% self powered numbers. Thanks to the weather and the bright if not always sunny days. Thanks to the installation team for their skilled efforts and their impeccable focus on cleanliness, leaving everything spotless when they left. Thanks also to the NEC team who provided guidance, knowledge and ongoing support through the project.

  Owner's reply

  Thank you so much for sharing your experience! We're delighted to hear the installation of your second Tesla Powerwall went smoothly and that it's helping you get the most out of your solar system — those self-powered figures are brilliant to see. It’s always a pleasure when we get to return and support customers on the next stage of their energy journey and we’ll be sure to pass on your kind words to our installation team. Thanks again for choosing The Natural Energy Company!

• Stephen Menhinick

  Apr 2025

  5

  We had a Heat Pump installed by the Natural Energy Company in July 2024. Care was taken with the design of the system with calculations on the output of the system and the requirements for upgraded radiators. The installation was very good and there were no issues afterwards. The system has been working perfectly and has kept the house very warm through some very cold weather throughout the winter, down to minus 10 degrees centigrade some days. Very happy with the system, plus electricity costs have been reduced.

  Owner's reply

  Thank you so much for your review! We're really pleased to hear how well your heat pump system has performed — especially through such cold winter temperatures. Thanks again for choosing The Natural Energy Company - we’re always here if you need us in the future!

• Daniel Blackadder

  Mar 2025

  5

  A seamless install of ASHP, Solar PV and Battery within a week all while during a renovation and conversion. Communication was excellent from all parties at The Natural Energy Company from initial consultation, liaising with external trades, through to completion and beyond. I couldn't recommend enough and the knowledge and advice has been second to none.

  Owner's reply

  Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that the installation of your ASHP, Solar PV and Battery system went smoothly - especially during a renovation. It’s great to hear our team’s communication and support made a difference throughout. We're always here if you need us and we truly appreciate your recommendation!

• Eunice

  Mar 2025

  5

  Super happy with the service; very professional and friendly. Were happy to talk me through all of my options.

• Mike MacIntosh

  Mar 2025

  5

  Excellent experience from start to finish for the installation of heat pump, solar PV and battery. The team were very professional and, despite a few minor hiccups, the installation proceeded smoothly and on time. Very pleased with the results.

  Owner's reply

  Thank you for your review! We're so pleased to hear that you had a great experience with your heat pump, solar PV and battery installation. It's great to know everything went smoothly—even with the occasional hiccup along the way! and that you are pleased with the results. Thanks again for choosing The Natural Energy Company - we hope you're enjoying the benefits of your new system!

• pooja Bhanushali

  Mar 2025

  5

  I had The Natural Energy Company install a heat pump in my home, and I couldn’t be happier with the results! The team was professional, efficient, and took the time to explain everything clearly. The installation process was smooth, and my home is now much more energy-efficient. Highly recommend!

  Owner's reply

  Thank you so much for your review and for choosing The Natural Energy Company for your heat pump installation! We're delighted to hear that you're happy with the results and that our team provided a professional and efficient service. Enjoy your energy-efficient home and thanks again for your recommendation!

• Bena Reilly

  Mar 2025

  5

  Owner's reply

  Thank you!

• Ross Fox

  Mar 2025

  5

  I recently had solar (22 panels) and battery (Tesla Powerwall 3) installed by The Natural Energy Company, the process was made simple from the off. From design to install the support I received was second to none, regular check in from the team, I was never left wondering what was going on. On install week the on site team were excellent, really accommodating and didn’t waste anytime “throwing” the panels up. Detailed handover from David leaving me confident on how best to utilise my system moving forward. A great customer experience all round would highly recommend getting in touch with them if considering solar and battery storage or heat pump install. Looking forward to seeing my heat pump design!!!!

  Owner's reply

  Thank you so much for your review! We're delighted to hear your experience from design through to installation went so smoothly and that you felt well-supported throughout the process. It's especially great to hear your positive feedback about our installation team and David's detailed handover—our aim is always to leave our customers confident in their new systems. We're excited to continue working with you on your upcoming heat pump design - thanks again for recommending us!

• Ailsa Morgan

  Mar 2025

  5

  The Natural Energy Company is a first rate professional energy company that provides expert tailored advice for heating systems. We have used them on several occasions, trust their advice and would recommend them unconditionally.

  Owner's reply

  Thank you for your review and for your continued support of The Natural Energy Company! We truly appreciate your trust in our expertise and are delighted to hear that you've had such a positive experience with us over multiple occasions. Thanks again for your recommendation!

Reviews pulled from Google Maps. We display them as posted by Google users.